Returns, Refunds, Exchanges

Please note Orange Way only offers returns, exchanges and refunds from our website. Any purchases from third parties will not be accepted. Please return any products purchased from third parties back to the original store it was purchased from.
We are not liable for other stores returns, exchanges and refunds policies.

Change of Mind
Orange Cube takes pride in our craftsmanship to produce quality products, and so we are happy to refund or exchange on full priced and seasonal sale goods that are sealed or unused. Goods should be returned to us within 30 business days of delivery. Any returns after 30 business days will not be accepted.

Please contact us with your intention to return or exchange.

A maximum of 2 change of mind returns only. 

All return goods must be:

  • In original condition and must be unused and unaltered in anyway
  • With all original tags and packaging
  • With original receipt
  • Within 30 business days
  • With the return form completed
  • Via Australia Post with tracking

For last chance items (discontinued products) we do not accept any change of mind returns or exchanges.

Customers are liable for all shipping expenses and we cannot be held responsible for any lost, damaged, or stolen items in transit.

You will receive an email once your return has been processed.
The returns process can take up to 7 business days from the time of receiving the returned item.

Refunds can take up to 10 business days to appear in your account.

Faulty Items
We inspect and quality control all our items sent out, however in the unlikely event that your items are faulty due to manufacturing, we are happy to replace and exchange with another product. If there is no suitable replacement, we can offer a full refund including shipping costs.

Please note that products that have been damaged due to misuse or poor care are not included within our returns policy.

Goods should be returned to us within 30 business days of delivery.

Please contact us immediately for further instructions for this process. 

All return goods must be:

  • With original receipt
  • Within 30 business days
  • With the return form completed